Warranty and service
If your watch needs to be serviced, please deliver it (by post or by hand) to one of our official service centers.
If you send your watch by post, please carefully pack the watch in the parcel and indicate the return shipping address. The Service center will not responsible for the work of the postal service.
In order to benefit from the warranty, please include in the parcel or deliver to us by hand the warranty card that was given to you when the watch was purchased.
If you have any questions, please contact the “Raketa” Service center customer support: [email protected]
Raketa service center address
Petrodvorets Watch Factory “Raketa”, Saint-Petersburg prospect, 60, Petrodvorets, Saint-Petersburg, 198516. +7 921 922 0840– Watches can be delivered by post or by hand
Status, Liteyny Prospekt, 27, Saint-Petersburg, Russia, +7 921 922 08 40 – Watches can be delivered by hand only
Tempus, Lusinovskaya street, 72, Moscow, Russia, +7 495 203 42 82 – Watches can be delivered by hand only
EURL ESKENAZI, Le Phare de l’Europe, 29 rue de Gouesnou, 29200 Brest, Tel: +33 6 18 32 48 79 – Watches can be delivered by post or by hand