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Delivery

DELIVERY IN RUSSIA AND CIS COUNTRIES

ORDERS FROM 6 000 RUBLES

For orders from 6 000 rubles (for example if you buy any of our watches), you can choose one of the following delivery methods in Russia and CIS countries:

Express delivery* – free of charge – delivery in 1-4 working days (next working day in Moscow)
Self pick-upOn working days from 10:00 to 18:00:
– in Moscow (Creative Studio Raketa)
– in Saint-Petersbourg (“Petrodvorets Watch Factory”)

ORDERS LOWER THAN 6 000 RUBLES

Express delivery* – fixed amount of 500 rubles – delivery in 1-4 working days (next working day in Moscow)
Russian Post
– fixed amount of 250 roubles – delivery in 7-14 working days
Self pick-up On working days from 10:00 to 18:00:
– in Moscow (Creative Studio Raketa)
– in Saint-Petersbourg (“Petrodvorets Watch Factory”)

For orders lower than 6 000 roubles (for example if you only buy straps or other accessories), you can choose one of the following delivery options in Russia and CIS countries:

REFUSAL TO ACCEPT DELIVERY

If you have chosen the option to pay in cash upon delivery, you will have to pay for the delivery in case you refuse to accept the parcel at delivery. The cost of delivery is as follows:

Express delivery* – 500 rubles
Russian Post – 250 rubles

* Express deliveries are made by the logistics company SDEK. Express deliveries in Moscow within the 4rth ring (MKAD) are made by courrier.

EXPRESS DELIVERY WORLDWIDE (OUTSIDE RUSSIA AND CIS COUNTRIES)

EXPRESS DELIVERY

Deliveries are made from our warehouse in Paris by the French express logistics company COLISSIMO.

Once your order has been shipped, you will receive by email a tracking number that will allow you to follow the shipment of your parcels.

The delivery time is:

France2 business days
Europeup to 7 business days
Other countries up to 10 business days

Shipping delivery times are estimates and can vary depending on external factors outside our control. If you have not received your package based on the above estimates, please kindly send us a email to manager@raketa.com

FREE SHIPPING FOR ORDERS FROM 100 EUROS

Shipping is free for orders as from 100 Euros (for example if you buy any of our watches).

Orders below 100 EUR will be shipped with delivery cost 20 EUR.

TAXES

All shipments are made “Delivery Duty Unpaid”. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers upon receipt of the package. Customers take full liability for all return shipping costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

Delivery outside Russia and CIS countries