Warranty and service

Your Raketa watch is guaranteed for a period of 24 months from the date of purchase. This warranty covers material and manufacturing defects existing at the time of purchase of the watch. The warranty only comes into force if the warranty certificate is dated, fully and correctly completed and stamped by an official Raketa dealer.

During the warranty period and by presenting the valid warranty certificate, you will have the right to have defects repaired free of charge.

You can download warranty rules & user’s guides here:

Raketa watches

If your watch needs to be serviced, please deliver it (by post or by hand) to one of our official international service centers. Please fill in the blank and send the form along with the tracking number to the customer service support: service@raketa.com.

Application form

We recommend shipping it without the original packaging. To save on shipping costs, it is better to choose a smaller box. Ideally, wrap the watch in bubble wrap to add additional protection against damage. The service center will not be responsible in case of damage during transportation.

In order to benefit from the warranty, please include in the parcel or deliver to us by hand the warranty card that was given to you when the watch was purchased.

We strongly recommend using a “Special Express delivery service” which provides full trackability of your parcel and additional protection and security (Fedex, DHL, Skynet, TNT, etc). Tariffs will be calculated directly by the carrier company. The service center will not be responsible for the work of the postal service.

It depends which of the below categories corresponds to your situation:

1. You are sending your watch from the EU to Raketa’s service center in Paris

2. You are sending your watch from a non-EU country to Raketa’s service center in Paris

3. You are sending your watch from the USA to Raketa’s service center in Maryland (USA)

4. You are sending your watch from a country outside the USA to Raketa’s service center in Maryland (USA)

The delivery fee to the service center has to be paid by the customer. In case of warranty the return delivery of the watch will be made free of charge.

A watch repair can take up to 1 month (from the date we receive the watch at the service center), but it may take longer if we have to order special parts for your watch from the Raketa Watch Factory in Russia. We will contact you by email with the exact details once your watch has been examined.

After receiving the watch at one of the official Raketa service centers, our specialists will conduct a warranty assessment. They will decide whether your case is covered with warranty. Based on the diagnostic results, we will contact you to agree on further actions to be taken on the watch.

If the repair is not under warranty, we will inform you about the cost of works (based on the applicable price rates) and will only start the works after obtaining your written approval. Warranty for all paid service works and installed spare parts is provided for 1 year.

We recommend having your Raketa watch checked every 3 years. This will ensure the high rates of accuracy while preserving the waterproofing and appearance of your watch. After the warranty period has expired, costs of the movement maintenance at the Raketa service centers are no longer covered. However, after passing the control check-up of the movement, you can get an additional extension of the warranty for 1 year.